FAQ

What are the delivery times for your products?

It takes 2 to 4 days to process your order and then 7 to 14 days to deliver it to you.


Do you ship anywhere in the world?

Yes, we do. We ship worldwide.


Where do you ship from?

Our office is located in Paris, France. Our international warehouse is located in China.


Do you provide tracking information?

Yes, please wait 3 days after your order and ask us via the contact form.


Some items are missing in my order, what happens?

Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.


I received a damaged item, what can I do about it?

Sorry, we're sorry. Simply send us a picture of the damaged item in question to the email address below and we will send you a similar replacement item as soon as possible.


Where are you located?

We are located in France, near Paris.


I haven't received my order yet, why is it taking so long?

We apologise for the delay. Sometimes international shipments can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address


Do you have a refund policy?

We do our best to resolve any problems our customers may encounter with their items online. If you still wish to receive a refund for your order, we can, of course, complete the payment, in the event that the appeal is made within 30 days from the date of the order and the product(s) in question are not sold. For more information, read more about our refund policy link to refund policy.